Troubleshooting and FAQ
Quick answers to the questions people ask most about Tron, and what to check when an agent isn't doing what you expect.
First, check readiness
Most problems show up in the Readiness card. Open the agent in the builder and look for the line starting Blocked:. It names the one thing to fix first.
To see every agent at once, scroll to Agent readiness at the bottom of any settings page. See Create your first agent.
My agent isn’t doing anything
Check these in order:
- Is it switched on? In the builder’s Status card, Agent is active must be on.
- Is its channel connected? An Email Agent needs at least one of its Mailboxes picked. A Chat Agent on Messenger needs your Facebook page connected in Relay.
- Is the tool allowed? In the Tools card, make sure the tool it needs isn’t switched off.
- Is it waiting on you? Look in Approvals, and on the type’s runs page for a run marked needs input.
Where did my email reply go?
It depends on the agent’s Autonomy:
- draft only: it’s a draft in your mailbox.
- approve first: it’s in Approvals under Pending.
- auto within rules: it was sent, unless the sender is on Never auto-reply to or it was outside the send window. Then it’s in Approvals.
The Research Agent fails straight away
It needs a search key. Go to https://tron.oroe.ai/t/research_agent/settings, open Search providers, and add an Exa API Key or a Tavily API Key (alternative). Then make sure the agent’s Search provider matches the key you added.
The chat widget doesn’t appear on my site
- Check your site is listed under Widget origins in Chat Agent settings.
- If someone selected Rotate token, the old snippet stopped working. Copy the new one from Widget.
- Make sure web is ticked under Channels.
Payment link is refused
- Add your Stripe or Razorpay keys under Payment providers at https://tron.oroe.ai/t/finance_agent/settings.
- Tick the same provider under Payment providers in the agent’s Finance Agent settings.
- Issue the invoice first. Drafts and quotes don’t get payment links.
My campaign won’t send
- Set a Sending mailbox (Relay) in Marketing Agent settings.
- Add the segment under Audiences (Nest segments). Other segments are refused.
- Approve it in Approvals. If it paused at Max emails per day, open it and select Resume sending the next day.
I can’t place calls
If you see Voice calling is not configured, your workspace doesn’t have a phone line yet. Email support@oroe.ai. See Telecaller.
If you see “Daily call limit reached” or “Concurrent call limit reached”, see Usage and limits.
An approval expired
Requests expire 72 hours after they’re proposed, and nothing is sent. Check Approvals daily, and keep Waiting on you switched on under Notifications so you’re told about new ones.
Readiness says Unknown
Unknown means Tron couldn’t find out, for example because Pulse didn’t answer. It isn’t the same as broken. Try again in a few minutes.
The Execution policy list is empty
Execution policies are created in Pulse by a workspace owner. See the Pulse docs.
Can I change an agent’s type?
No. The type is fixed when you create the agent. Create a new agent of the type you need. You can Duplicate an agent to copy it within the same type.
Is a setting doing anything?
Some settings are marked Informational in the type settings card. Those are recorded but don’t change what the agent does yet. Options marked Not available yet can’t be selected.
Can I undo a deleted agent?
No. Deleting an agent can’t be undone. To stop an agent for now, switch off Agent is active instead.
Still stuck?
Email support@oroe.ai with the agent’s name and what you expected to happen.