Account questions and troubleshooting
Quick answers to common questions about signing in, invitations, workspaces, modules and plans.
Signing in
A module keeps sending me to sign in
Oroe signs you into modules through the portal. If a module can’t confirm your session, it sends you back to sign in.
- Go to https://my.oroe.ai and sign in.
- Open the module from your dashboard or from the module switcher, rather than from an old bookmark or a tab that’s been open a long time.
- If you see Authentication Failed, select Go to Login. This signs you out cleanly so you can sign in fresh.
If it keeps happening, make sure your browser allows cookies for oroe.ai, then try clearing your cookies for the site. If it still doesn’t work, email support@oroe.ai and tell us which module you were opening.
I didn’t get a password reset email
- Check your spam or junk folder.
- Make sure you entered the address you sign in with. For your security, Oroe shows the same message whether or not an account exists for an address.
- Reset links work for 60 minutes and only once. Request a new one from https://my.oroe.ai/forgot-password.
It says “Too many attempts”
Oroe limits repeated sign-in, sign-up and password reset attempts to protect accounts. Wait a few minutes, then try again.
How do I change my password?
Use Forgot password? on the sign-in page and follow the email link. Saving a new password signs you out on every device. See Sign in, reset your password and sign out.
Can I sign in with Google or GitHub?
No. Sign in with your email address and password.
Can I change the email address on my account?
Your email is shown on your profile but can’t be edited there. Email support@oroe.ai for help.
Creating an account
I don’t have a reference code
Oroe accounts are currently opened by invitation. Email support@oroe.ai to ask for a reference code. If a colleague already uses Oroe, they can invite you to their workspace instead, and you won’t need a code.
Invitations and team access
My invitation link says it has expired
Invitations expire after seven days. Ask the person who invited you to resend it. You’ll get a fresh link.
My invitation link says it was not found or already accepted
The invitation may have been revoked, or you may have accepted it already. Sign in and check your workspace menu. If the workspace isn’t there, ask the person who invited you to send a new invitation.
It says the invitation was issued to a different email address
Invitations only work for the address they were sent to. Sign out, then sign in with that address. If you don’t have an account for it yet, open the invitation link while signed out and select Create Account & Join.
It says I’ve reached my workspace join limit
Your plan limits how many workspaces you can join. See Plans, usage and billing to check your limits or ask about upgrading.
A module on my dashboard says No Access
You’re a team member in this workspace, and the owner hasn’t given you that module. Ask the workspace owner to invite you to it.
My own workspace doesn’t show since I joined a team
When your account belongs to someone else’s team, the portal shows you the workspaces you’ve been invited to. If you also need a workspace of your own, email support@oroe.ai.
Workspaces
I can’t create another workspace
You’ll see Workspace Limit Reached when you already have as many workspaces as your plan allows. Archived workspaces don’t count toward your limit, but restoring one does need a free slot. To get more, see Plans, usage and billing.
I can’t archive a workspace
You can’t archive your last active workspace. Create or restore another one first. Only the workspace owner can archive a workspace.
How do I delete a workspace?
There’s no permanent delete. Archive the workspace instead. Nothing is lost, and you can restore it at any time. If you need data erased, for example for a GDPR request, email support@oroe.ai.
Modules and plans
A module on my dashboard says Locked
Your plan doesn’t include that module. Select Upgrade to Unlock to see which plans include it.
How do I upgrade?
On https://my.oroe.ai/plans, select Talk to sales about the plan you want. It opens an email to our team with the details filled in. You can also email support@oroe.ai. There’s no online checkout.
Where are my invoices?
Invoices aren’t shown in the portal. If you’re on a paid plan, they’re sent to you by email. Ask our team if you need a copy.
Everything else
How do I switch to dark mode?
Select the theme toggle in the portal header. Oroe remembers your choice on that device.
How do I tell you about a problem or an idea?
Open the module switcher and select Share feedback. It reaches the team with the page you were on. For anything urgent, email support@oroe.ai.